Ambassador's Terms & Conditions

·         All deposits are NON-refundable.

·         Failure to contact our office in the event that you do not see your driver right away will result in the client being charged the full amount. There will be no refund issued if you fail to contact our office.

·         There is a NO CANCELLATION POLICY on Proms, Holiday's, & New Year’s Eve or on Friday and Saturday hourly rentals during the month of December due to a high demand.

·          Cancellation: There is a 50.00 minimum cancellation applies to all reservations made. A 50% cancellation charge will apply on all reservations cancelled within 7 days of the reservation date. 100% cancellation charge will apply if cancelled within 72 hours of the reservation. Reservations with discounted rates or online specials have a strict No Cancellation Policy.

·          Refunds may take up to 45 days to process for accounting purposes.

·          Airport Pickups: There is a 30 minute time allowance on Domestic flight arrivals and a 60 minutes time allowance on International flight arrivals from the time the flight lands. After the time allowance wait time will be billed in 30 minute increments and will vary based on the hourly rate of the specific vehicle. The additional parking, tolls and airport fees will be added as actual.

·          Seaport Pickups: There is a 30 minute time allowance from the scheduled pickup time at the port. After the time allowance wait time will be billed in 30 minute increments and will vary based on the hourly rate of the specific vehicle. The additional parking and airport fees will be added to all reservations.

·          Rates are subject to availability and may change without notice prior to making the reservation due to but not limited to Holidays, Special Events, Gas Prices and Extreme Weather Conditions. Rates will not change once the reservation has been made. Ambassador Transportation Group, Inc. reserves the right to up-grade vehicles according to their schedule. At no time will Ambassador Transportation Group, Inc. down-grade a vehicle without consent. Ambassador Transportation Group, Inc. also reserves the right to deny services to anyone.

·          Complimentary items such as champagne, child seats, night club entrances, free drink passes and other items have no cash value and are complimentary. These items are on an in stock basis. In the event that we were unable to provide these items to you Ambassador Transportation Group, Inc. is not responsible for any costs involved. Ambassador Transportation Group, Inc. will only be responsible for providing you with these items as they become available.

·          Company is not liable in the event of mechanical breakdown 12 hours prior to scheduled pick up time or while on charter and will only be responsible for making up lost time at a mutually agreed date. Not responsible for delays or trip termination due to weather, traffic or unsafe road conditions.  (i.e.:severe wheather, accidents, acts of nature, etc...)

·          The client assumes full financial liability for any damage to the limousine caused by client during the duration of the rental by them or any members of their party. A fee of $100.00 will be charged for each carpet or seat burn. Sanitation fee is $250.00. Alcohol Consumption by minors and/or drug use by anyone are strictly prohibited by law. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s). It is illegal to stand through the sunroof. Smoking is not permitted in any of our vehicles.

·          Overtime will apply after the first 15 minutes of prearranged time describe on the run sheet.

·          Not responsible for articles left in limousine. As far as personal belongings, we recommend that all valuables be removed from the vehicle when left unattended. Ambassador Transportation Group, Inc. and its employees will not be responsible for any lost, stolen or damaged articles.

·          Ambassador Transportation Group, Inc. will not be held responsible for any injuries caused by alcohol consumption, intoxication or failure to wear a seatbelt.

·          Balance is to be paid to the driver on the run date before the beginning of the run.

·          Vehicles cannot be loaded beyond seating capacity.

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